Respect ...

We value the uniqueness of patients, co-workers, physicians, and other customers. We respect their different needs, experiences, talents, and their individual worth. We recognize everyone's contributions and accomplishments, and encourage development of each individual's full potential.

Integrity ...

We communicate honestly, behave ethically, and accept responsibility for our actions.

Compassion ...

We recognize that each patient has a right to care which responds to their emotional, spiritual, and physical needs, and is provided with kindness and consideration. We strive to create an environment conducive to healing, growth and well-being for all, including for those with whom we work.

Excellence ...

We are responsible for continuously seeking to exceed the expectations of our customers and improving our skills, programs, and services. We believe that teamwork, cooperation, collaboration, and partnership are essential to excellence.

When you or your family member is a patient at Rice Memorial Hospital, you want to be sure you receive the best and safest care possible. Our hospital and healthcare professionals are committed to providing you the best care. We ask you and your family to join us to make sure that our care meets your needs and we encourge you to let us know about your experience. >>read more

Rice Memorial Hospital has been awarded the Joint Commission's Gold Seal of Approval™

The Joint Commission evaluates and accredits nearly 15,000 healthcare organizations and programs in the United States. An independent, not-for-profit organization, the Joint Commission is the nation's predominant standards-setting and accrediting body in healthcare.

Since 1951, the Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by healthcare organizations. The Joint Commission's comprehensive accreditation process evaluates an organization's compliance with these standards and other accreditation requirements.

Any person who has concerns about the safety or quality of care provided at Rice may contact Rice Administration at 320.231.4228. If your concerns are not resolved, you may report these concerns to the Joint Commission on Accreditation of Healthcare Organizations (Joint Commission).

No disciplinary action will be taken against any employee for reporting a concern about safety or quality of care provided to The Joint Commission. Information about the Joint Commission is available via their website at www.jointcommission.org.

Contact The Joint Commission at:
Division of Accreditation Operations
Operations Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800.994.6610
Fax: 630.792.5636
E-mail The Joint Commission

Regional Focus

Rice Hospital believes ethical principles and values are to be integrated throughout our hospital campus, including programs for patient care and business practices.

The Rice Hospital Ethics Committee helps insure that when ethical issues arise, a trained group of multi-disciplinary professionals is available to provide assistance and advice. Committee members consist of physicians, nurses, social workers, a chaplain, hospital board members, administration and community members.

The Ethics Committee at Rice Memorial Hospital provides a place for the discussion of ethical issues in health care such as life supporting and sustaining decisions to treatment decisions. However, our Ethics Committee does not make treatment decisions nor does it substitute for the patient-family-physician relationship. It does provide support and advice, helping insure that when ethical conflicts and dilemmas arise, patients and families have a source of assistance.

Treatment choices can be difficult decisions. Services at Rice Memorial Hospital such as the Ethics Committee, programs such as The Choice is Yours in Dialysis which provides patients with the tools to think about options, or, documents such as Advance Directives or Healthcare Preferences can help make a difference.

Whether deciding on medical directives, sorting through values and preferences, seeking sources for ethics education, affirming values which frame healthcare and work relationships, or defining community values, Rice Hospital Ethics Committee provides services and support.

For information on Bioethics >>The Center for Bioethics at the University of Minnesota

To contact the Ethics Committee, or to request an Ethics Consult, contact Hospital Chaplain Rev. Beverly Crute, Ph.D. at 320-231-4211 or revbev@rice.willmar.mn.us
or the Rice Hospital Administration at 320.231.4228.

Rice Memorial Hospital believes that pain relief is a priority in restoring and promoting health to the persons we serve. Rice staff, in partnership with our patients and clients, will work together to manage pain.

Our goal is to:

• Accept the patient's report of pain.
• Relieve the physical and psychosocial symptoms associated with pain while optimizing individual and family functioning.
• Promote active participation by patients and their families in selecting pain management strategies and in communicating new or unrelieved pain.
• Provide consistent state-of-the-art care through the multidisciplinary care team and universal guidelines for pain management.
• Educate patients and caregivers about pain management and continually reinforce the development and application of this knowledge.

Rice Memorial Hospital is committed to meeting community health needs in the region through the development, operation and coordination of programs and services which are responsive to the health care needs of area residents. These programs and services should provide significant value to the health care consumer as measured by cost, quality and satisfaction.

Together, with other healthcare facilities in our area, we are working to assure the continuing availability of medical services by:

• providing specialized medical care as a supplement to existing services and facilities

• sharing technological resources to save costs

• forming partnerships which will result in operational, management and administrative efficiencies