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Billing and Payment Information

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Frequently Asked Questions (FAQ's)

In keeping with Rice Memorial Hospital's mission to provide comprehensive, coordinated health care services to our patients, RMH offers several programs to help patients with resolving their medical bills. These include:

Health Insurance Counseling

The Health Insurance Counseling Program (HICP) is a free and confidential resource to assist you in answering your insurance and billing questions, whether or not you received care at Rice Hospital. Rice's trained Patient Financial Counselors will assist patients in resolving their balance. If you have questions about how you to pay your bill, what to do if you don't have insurance, or how to set up a payment plan, we encourage you to speak to one of our Health Insurance Counselors for more information. They are here to help you and welcome your questions!

Get more information about Health Insurance Counseling

ClearBalance® Loan Program

Rice Memorial Hospitall has partnered with ClearBalance® and Torrey Pines Bank to offer this patient loan program. Our partners are committed to treating patients with honesty, fairness and compassion while helping you "clear your financial balance."

Program benefits include:

  • Better payment options
  • 0% interest program
  • Easy qualification and no application
  • Affordable monthly payments
  • Ability to make payments over time
  • No annual fees or prepayment penalties
  • Friendly, accessible customer service

Simple to use

  • Clear, consolidated monthly statement
  • Add future bills
  • Pay your bills 24/7 by check or credit card, via mail, phone or online at

For additional information, please contact: 320.231.4371 or 320.231.4288.

* ClearBalance® is a registered service mark of CSI Financial Services, LLC, which provides certain loan servicing functions for Torrey Pines Bank, an affiliate of Western Alliance Bancorporation.

Contact Us

For help with billing questions related to your insurance
Please call the phone number that corresponds to the first letter of your last name:
A-H call 320.231.4686
I -R call 320.231.4815
S-Z call 320.231.4289
Outside the Willmar area, call toll-free 1.866.601.0527

To make payment arrangements:
Rice Hospital financial counselors are available:
Monday - Thursday, 7:30am - 6:00pm
Friday 8:00am - 4:30pm
Phone: 320.231.4371, 320.231.4288 or 1.866.601.0527

Do you have questions about your insurance claim?
Rice Hospital insurance clerks can be reached:
Monday - Friday, 7:00am - 4:30pm
Phone: 1.866.601.0527

Rice Memorial Hospital
301 Becker Ave. SW
Willmar, MN 562011

Main phone number

Business Office


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