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Billing and Payment Information
If you have questions about how you to pay your bill, what to do if you don't have insurance, or how to set up a payment plan, we encourage you to speak to one of our Health Insurance Counselors for more information. They are here to help you and welcome your questions!
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If you have health insurance...
Bring your insurance identification card so we may take a copy in order to bill your insurance company.
You will be asked to sign a form that allows Rice Memorial Hospital to receive payment for your services from the insurance company.
If your insurance requires that you seek pre-certification or authorization for services, please make sure you have met those requirements.
If you do not follow your plan's requirements, you may be financially responsible for all or part of the services that you receive from the hospital.
The hospital is responsible for submitting bills to your insurance company, and we will do everything possible to expedite your claim.
Please remember that your policy is a contract between you and your insurance company, and you have final responsibility for payment of your hospital bill.
We will send a statement to you once your insurance has paid its share. Your balance must be paid within 30 days. For your convenience, payment of your balance can be made by cash, personal check, VISA, Mastercard, American Express, or Discover. Automatic debit is also available.
You must add your new baby to your insurance policy before they will pay for services.
If you have a co-pay, deductible, or service that isn't covered by insurance, please pay that portion of your charges at the time of Registration.
If you don't have insurance...
Please make payment arrangements with the business office. You may make payment arrangements before your discharge or after. We would be happy to visit with you to discuss arrangements.
Rice Memorial Hospital will not become involved in financial liability disputes. Financial responsibility for services always rest with the patient. We will release records only when there is proper authorization to do so.
If you are uninsured, you may qualify for a discount from the billed amount under our self-pay discount program. Please contact our business office to begin the application and qualifications process for the discount.
Call a financial counselor if ...
... you've received your statement and can make pay only a part of the balance due;
... you would like to set up a payment plan;
... you would like information about a Rice Trust Grant;
... you do not have insurance;
... you would like to see if you qualify for a discount;
... you have any questions about your bill or payments.
If you need help paying your bill
You may qualify for financial help from the Rice Trust Grant. Minnesota rules require that you provide Rice Hospital with a copy of last year's tax return to be considered for one of these assistance programs.
If approved, a Rice Trust Grant can assist you with payment of your Rice Hospital bills.
A Matching Grant may be available if you have a qualifying income level. Proof of income is required.
Please contact a financial counselor for more information about the Rice Trust Grant and Rice Matching Grant.
If your hospital charges need to be billed to an auto insurance policy, please contact the insurance company to open a claim. Call us for a claim form, or download the form below.
If your hospital charges should have been billed to a worker's compensation carrier, please contact your employer to obtain the appropriate information to do so.
Billing for Physicians and Other Services
After your insurance has processed your claims you may see bills from different providers, such as those listed below.
West Central Emergency Physicians
If you see a doctor in the Emergency Room at Rice, you will receive a separate Explanation of Benefits from your insurance company for the doctor's care, however, the charge bill comes from Rice.
Minnesota Pathologists Chartered
A pathologist is the doctor who reads any tests or specimens that are sent to the Rice Laboratory. If you have tests done, you will get a separate bill from them, as well as a separate Explanation of Benefits from the insurance company.
The doctor who gives you anesthesia (if you are put to sleep during a procedure) works for Affiliated Community Medical Centers who will bill you separately for their services.
You will get a separate bill and Explanation of Benefits from your insurance company for the doctor or doctors who provide your care for surgery, tests, or room services. They come directly from the doctor or the clinic where the doctor works.
Suburban Radiologic Consultants
A radiologist is the doctor who reads x-rays, CT and MRI tests. If you have these tests done, you will get a bill from them, as well as a separate Explanation of Benefits from your insurance company.
You will receive a separate bill and Explanation of Benefits if you had Radiation Therapy at Rice Hospital.
Certified Registered Nurse Anesthetist (CRNA)
The certified anesthesia nurse provides the anesthesia and stays with you during the procedure. You will receive a separate Explanation of Benefits from your insurance company and a separate bill from Rice Anesthesia Services. For anesthesia billing questions, please call 1.888.278.4124.
How to contact us
We are here to help you understand your healthcare costs.
For help with billing questions related to your insurance
Please call the phone number that corresponds to the first letter of your last name:
A-H call 320.231.4686
I -R call 320.231.4815
S-Z call 320.231.4289
Outside the Willmar area, call toll-free 1.866.601.0527
To make payment arrangements
Rice Hospital financial counselors are available:
Monday - Thursday, 7:30am - 6:00pm
Friday 8:00am - 4:30pm
Phone: 320.231.4371, 320.231.4288 or 1.866.601.0527
Do you have questions about your insurance claim?
Rice Hospital insurance clerks can be reached:
Monday - Friday, 7:00am - 4:30pm
Do you have insurance and medical questions that are not about your Rice bill?
The Health Insurance Counseling Program (HICP) is a free and confidential resource to assist you in answering your insurance and billing questions, whether or not you received care at Rice Hospital.
Rice Memorial Hospital
301 Becker Ave. SW
Willmar, MN 562011
Main phone number