How to Confirm Your Appointment

Please call us to confirm your appointment 48 hours in advance.

Please call our local phone at 320.214.2620, or toll free at 1.877.214.2611 to confirm that you are coming to your appointment. If we do not hear from you two full days before your scheduled appointment, your appointment time may be given to another patient.

How to Change or Cancel Your Appointment

Please give 24 hours notice if you need to change or cancel.

Please call our local phone at 320.214.2620, or toll free at 1.877.214.2611 as soon as possible if something unexpected comes up that will keep you from making it to your appointment. You may leave a message on our answering machine 24 hours a day. If we do not hear from you at least one full day before your appointment time, the appointment will be considered to have been broken.

Broken Appointment Policy

What is a Broken Appointment?

An appointment is considered broken if any of these things happen:

• The patient doesn't come to the appointment
• The patient is more than 10 minutes late for the appointment
• The patient cancels without giving a 24-hour notice

What happens if you break your appointment?

A patient who breaks an appointment will not be able to re-schedule a regular appointment for a period of six months.

The patient is eligible for emergency care during this time. This policy applies to all patients no matter the patient's age or the type of appointment that has been broken.

Are there any exceptions to these rules?

There may be exceptions. The best thing to do is keep in close contact with the Clinic's staff during your treatment. This will allow them to help you as much as they can with scheduling appointment days and times that work out best for you and your family.