Home . . Patients and Visitors . . Your Stay

Your Stay at Rice

Rice Memorial Hospital is here to help restore and promote your health and well-being. We strive to provide you with excellent care that is delivered safetly, efficiently, and with respect and compassion in a healing environment. Your care and safety are our highest priority.

If you have questions or concerns during your stay, please feel free to communicate this to your physician or your nurse. If you'd like to share more about your experience at Rice, please notify Administration at 320.231.4228. We are dedicated to making your heatlhcare experience the best it can be.


  • Accommodations
  • General Information
  • Your Hospital Team
  • Services
  • Going Home

Confidential Information

Protecting your health care information is our main concern.  Please let your healthcare team know the names of who you would like to receive this information.

Your Hospital Bed

Hospital beds are electronically operated.  Your nurse will show you how to work your bed properly.  Your hospital bed may be narrower or higher than your bed at home.  The mattress is specially designed to ensure your skin is protected during your stay.  Bed controls, nurse call button, and TV controls are located on the top panel of your side rail.

Calling Your Nurse

A button to call your nurse is located at your bedside. When you press that button, a light flashes above your door and an alert is sent to the patient support area. This calls your nurse’s wireless phone and a staff member will respond to your call as quickly as possible.

Leaving the Unit

If you want to leave the unit, please check with your nurse so the staff knows where you can be reached.

Room Temperature

All rooms in the hospital are individually heated and air-conditioned. If your room temperature is not comfortable, please tell the staff to ensure you are comfortable during your stay.

Tobacco Free Campus

We are a tobacco-free facility and campus. Thank you for not smoking or using tobacco products on hospital grounds. Please let your nurse know if you need help to stop using nicotine. A respiratory therapist can give you information about the health benefits of quitting tobacco.

Telephones, internet, and cell phones

  • A telephone and internet access are provided in each room. Please ask a staff person to give you a cable to access the internet.
  • You will receive calls in your room through the hospital switchboard. That number is 320.235.4543.
  • To make a local call dial 9, listen for a dial tone and then dial the number.
  • Long distance and toll calls can be made by dialing 9, 0, and the number. Long distance calls must be charged to a credit card.
  • You may call the hospital operator by dialing “0” at any time for assistance.
  • Cell phones may be used at Rice.  We ask that users be mindful of other patients and their families.

TTY Special Services

A TTY telecommunications device is available to help hearing impaired patients or patients who want to communicate with a hearing impaired relative or friend. Arrangements can also be made to have a person who uses sign language help a hearing impaired or deaf patient. Let your nurse know if you need an interpreter.

Other equipment available include:  sound activated baby monitor for a deaf parent, amplified telephones, and pocket amplifier systems.


  • TV sets with DVD/VCR players are provided in each room.
  • Patient education is available on closed circuit TV, VCR tapes and DVDs.
  • Channels 82, 83, and 84 are the hospital’s closed circuit TV channels, which feature a number of health-related programs. To choose a program, go to channel 82, 83, or 84—one that is not being used. On your phone, dial extension 2998, then follow the voice prompts to make your selection.
  • Channel 85 is the Relaxation channel called the CARE channel.
  • For more information about closed circuit programs, see the “Instant Health Line” folder in your nightstand. If you do not have a closed circuit program schedule in your room, please ask your nurse for one.


Visiting Hours

Visitors can be good medicine for patients.  Family members and friends are welcome to visit at any time unless otherwise specified.  The hospital doors are locked at 8:00 pm.  After 8:00 pm, your visitors may enter through the Emergency Services entrance.  They will need to check in with the staff at the emergency desk and are given a visitor pass.

Out-of-Town Visitors

There are nearby motels for relatives and visitors who are from out-of-town.  A map and list of motels can be found at the admissions desk, information desk, and at nursing stations.  Also, Rice Memorial Hospital offers a limited number of Sleep Rooms that may be reserved for patients and their families at a low cost.


The interfaith chapel is located on the main floor of the hospital.  Patients, family, and staff are welcome to visit the chapel for prayer and reflection.  If you would like a chaplain, your minister, or spiritual leader to visit, please tell your nurse or call the Chaplaincy Office at 320.231.4211.

Community Health Library

The Community Health Library has health-related books, newsletters, magazines, DVDs, videos, cassettes, and online health resources.  The library has a fax machine and computer access so visitors can check email or do personal business while visiting Rice.  Internet access is also available for personal laptop computers.  The Library is located in the Main Lobby, next to the Gift Shop and across from the main elevators.  The Library is open 9:00 am to 5:00 pm, as staffing allows.

Gift Shop

The Gift Shop, staffed by volunteers, is located in the Main Lobby.  It is open daily as staffing allows.  The hours are posted on the door.  It has a variety of gift items, jewelry, greeting cards, stamps, stationery, candy, toiletries, flowers, balloons, and plants.  Flowers and balloons are available for purchase at the registration desk whenever the Gift Shop is closed.  All monies are used to provide additional programs and services for Rice departments.  The Gift Shop phone number is 320.231.4204.

Gifts, Balloons and Flowers for Patients

Visitors should check with the nurse before bringing gifts such as non-latex balloons, flowers, food, and beverages to patients.  Only Mylar balloons are allowed in any of our facilities.


Letters and packages for patients are delivered each morning by volunteers.  Letters and parcels that arrive after you have been discharged are forwarded to your home.  Outgoing mail may be left at the patient support area or given to a volunteer.


The West Central Tribune is delivered to your room each morning, compliments of the Hospital Auxiliary.  There are newspaper vending machines for other newspapers on the first level by the Community Health Library.


Parking for patients and visitors is available 24 hours a day, seven days a week, in the designated visitor parking lots surrounding the hospital.  All parking at Rice is free.  Patients and visitors are reminded not to park in reserved areas or certain designated areas.  Please be sure to lock your car.  If you need help with your vehicle, please call the Operator at extension “0.”


Some motels provide shuttle service to and from the hospital.  A Care Cab Wheelchair Transport and Kandi Area Transit (KAT) are also available to provide transportation for patients.  You should call a day before you need the service.  Call 320.235.9720 to schedule Care Cab or 320.214.7433 for the KAT bus.

Waiting Areas

There are lounge areas for visitors on each patient floor and in the lower level Garden Court.  During certain hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

The Medical Staff

Your attending physician, together with a multi-disciplinary team, is responsible for managing your care while you are in the hospital.

The Nursing Team

A team of professional registered nurses, licensed practical nurses, and nursing assistants, provides twenty-four hour nursing care.  Please feel free to talk to your nurse or the department director if you have any questions.

Chaplaincy Services

Chaplaincy services are available to meet your spiritual needs, including pastoral counseling, visitation, sacraments, and ethics consults involving difficult treatment and end-of-life decisions. Your priest, minister, rabbi or other spiritual leader may visit you while you are here.  Because of patient privacy rules, we ask that you inform your place of worship if you would like a visit while hospitalized.

Care Management

Care Management staff are assigned to each patient care area.  They are trained to help patients and family members with financial, social, and emotional problems that relate to illness or hospitalization. Members of the department work with patients and families to help deal with long-term illnesses and therapies, and are involved in discharge planning.  Care Management staff provide care for patients in the inpatient areas as well as in outpatient programs of Rice Hospital.


Your room is cleaned daily by a member of the housekeeping staff.  If you need Housekeeping to return to your room for any reason, please tell your nurse.


Volunteers donate many hours of service to the hospital.  They add to the services of the hospital staff in many ways and can be identified by their teal or red jackets and name tags.  If you are interested in volunteering in the hospital or at Rice Care Center, please call Human Resources at 320.231.4200.  Persons interested in volunteering for Rice Hospice may call 320.231.4433.

Other Personnel

There are other departments, such as Laboratory, Radiology, Pharmacy, Physical, Occupational and Speech Therapy, and Respiratory Care that work with nursing.

Financial Counseling

If you need help paying your bill, you may talk to a financial counselor to see if you qualify for financial assistance, such as Medicaid or other federal, state, or local benefits coverage.  The counselor can also see if you qualify for a Rice grant, an uninsured discount, or a payment plan.

Notary Public

The services of a notary are available for patients free of charge.  For information, call Health Information Services at 320.231.4271 or the OB Unit at 320.231.4420.

Advance Directives

If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment.  If you want to control decisions about your health care, even if you are unable to make or state them yourself, you will need an Advance Directive.  An Advance Directive contains your wishes if you lose the ability to make decisions for yourself.  Download the document here, or request a copy from your nurse or social worker.

If you would like help completing the document, please contact one of our Rice volunteer facilitators at 320-231-4069. Learn more at

Ethics Committee

The Ethics Committee is made up of physicians, nurses, social workers, chaplains, hospital board, administration, and community members who offer help in reaching decisions with difficult medical issues or end-of-life decisions.  A consult from the Ethics Committee may offer an advisory recommendation, but it does not make treatment decisions.  To contact the Ethics Committee, or request an ethics consult, call the hospital chaplain via the hospital switchboard at extension “0” or Administration at 320.231.4228.

Hearing Impaired

A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend.  Arrangements can also be made to have a person who uses sign language help a hearing impaired or deaf patient.


The hospital has access to interpretation services 24 hours a day, 7 days a week, for our patients who do not speak English.   If you wish to have a foreign language interpreter, please ask a staff person.

The Grief Center at Rice

The Grief Center provides counseling, support, education, and training for all areas of the grief and loss process.  Grief and loss can occur in many situations:  with the death of a spouse, loss of a loved one, the loss of a job or the loss of a dream.  There is no charge for services offered by the Grief Center.  The Grief Center is located at Rice Memorial Hospital and also provides outreach services throughout west central Minnesota.  For more information, call 320.231.4714.

Rice Health Foundation

Rice Health Foundation was created as a charitable non-profit organization to assist Rice Memorial Hospital in carrying out its healing mission.  The Foundation accepts gifts on Rice Hospital’s behalf and works to provide innovative programs and services, as well as advanced technology and comfortable surroundings.  It is through these generous individuals, businesses, and organizations that Rice Hospital is able to provide a margin of excellence for patients.  For more information about the Foundation, and to make a gift, call 320.231.4141 or visit

Willmar Regional Cancer Center

The Willmar Regional Cancer Center, affiliated with the Virginia Piper Cancer Institute® provides west central Minnesota with integrated cancer care, including:  diagnostic and surgical services, chemotherapy, radiation therapy, and complementary therapies and support.  Fully accredited and approved by the American College of Surgeons, Commission on Cancer, Willmar Regional Cancer Center is located at Rice Hospital.

Rice Regional Dental Clinic

The Rice Regional Dental Clinic is a mutual effort between Rice Memorial Hospital and the University of Minnesota School of Dentistry.  To make an appointment, call 320.214.2620 or 877.214.2611.

Dialysis Care

The Kidney Dialysis Care Center at Rice Memorial Hospital opened in 1966.  The multidisciplinary team helps patients begin and maintain a dialysis care program.  For more information, call 320.231.4235.

Discharge Instructions

When you and your doctor decide you are ready to leave the hospital, a discharge order will be written.  You may want to make arrangements with a family member or friend to help you when it’s time to go home.  Your health care team will give you instructions about your care after you are out of the hospital.  If you have questions about your diet, activities, or other matters, please ask.

When You Are Ready to Leave

Collect all of your belongings and double-check closets and drawers.  If you have anything stored in the hospital safe, the nurses will assist you in getting those items.  A member of the hospital staff will escort you to the front entrance and help you into the car.

Specialty Care Services

Lifeline Emergency Response System

Lifeline is a personal emergency response system that calls for medical help at the touch of a button.  For information about Lifeline services, call the Hospice Office at 320.231.4450.

Cardiovascular Health and Rehabilitation

If you are a heart patient, the Cardiac Rehab team – specialized in the management of cardiac care – will monitor and evaluate your care and progress.  For more information, call 320.231.8770.

Rice Care Center and Therapy Suites

Rice Care Center and Therapy Suites at Rice Care are skilled nursing facilities offering residential and transitional care.  Transitional medical care, along with skilled rehabilitation therapy, allows many residents to return home when they’ve achieved their rehabilitation goals.  For more information, call 320.214.2700.

Rice Home Medical Equipment

Rice Home Medical offers a full range of home medical products and equipment with four retail locations:  Willmar, Glenwood, Redwood Falls, and Madison.  Equipment and supplies can be delivered to your home throughout west central Minnesota.  Home medical equipment includes oxygen systems, nebulizers, wheelchairs, hospital beds, walkers, bath chairs, bath benches, bath tub rails, and more.  Products also include compression stockings, mastectomy items, incontinence items, and a variety of food nutrients and supplies.  For home medical equipment and supplies, call 320.235.8434 or toll-free 800.637.7795, or visit

Rice Hospice Care

Rice Hospice provides care for terminally ill patients and their loved ones.  They offer a team approach to care which deals with the physical, spiritual, psychological, and social needs of patients and families.  Hospice provides support and care so that patients can live as fully and comfortably as possible wherever they reside.  For more information, call 320.231.4450, or visit

Rice Rehabilitation Center

When going home from the hospital, a person may need on-going therapy services to continue to improve their physical and cognitive functioning.  Rice Rehabilitation Center provides wide-ranging outpatient therapy services performed by competent, caring, and skilled staff.  Therapy services include occupational, physical, respiratory, and speech therapies.  The staff puts together personal treatment plans to help people reach maximum independence.  A physician’s referral is needed for these services.  For more information, call 320.231.4175.
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